The solution, developed on the AirVantage M2M Cloud Platform and using the AirLink GL6100 programmable modem, allows Nespresso to excel in the dedicated professional services it provides to its business customers.
The solution enables Nespresso to deliver extended after-sales services by ensuring that the machines are maintained in excellent condition; that they operate at the optimum pressure and temperature to produce the highest quality coffee and that customers are well-supplied with their coffee of choice, according to the company.
Sierra Wireless led the work needed to deploy and integrate the M2M solution, while working in close collaboration with Nespresso and Orange Business Services, a global communications solutions provider, which provides wireless data network services for the coffee machines worldwide.
Marco Zancolo, Nestlé Nespress, said: “Highest quality coffee and a personalised service are at the core of the Nespresso brand. We continuously seek to innovate in our business-to-business offerings, providing solutions to meet the needs of the most discerning business customers and hosts in the hospitality business.
“We expect that this innovative solution, powered by the Sierra Wireless AirVantage M2M Cloud Platform, will further ensure that Nespresso will consistently deliver simplicity, reliability and a rewarding coffee experience for our clients’ customers and colleagues.”
Source: Nespresso
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