Developed into a three-part series, the certificate programme covers all aspects of delivering excellent customer service for internal and external customers, an understanding of principles related to customer service effectiveness, comprehension of general technology applications, and the basics of water industry operations.
Trainers will become qualified at teaching other water professionals about these important topics.
Two ‘Train-the-Trainer’ workshops are currently available: 16-21 August 2009 in Chicago, Illinois, and 2-7 November in Denver, Colorado. Both events will provide valuable training to water industry professionals who elect to become approved trainers of AWWA’s Customer Service Certificate Programme.
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