Since deploying Sostenuto ITSM and Sunrise Software’s Self-Service portal ‘Iguana’, United Biscuits has significantly boosted IT efficiency and expects to save in the region of £25,000 every year.
Based at the organisation’s headquarters in Liverpool, the new Sostenuto ITSM Service Desk delivers round-the-clock support to employees throughout the organisation, with UB’s third party support partners based in India also accessing the central Service Desk to manage incidents around the world.
“The time had come to create a more dynamic Service Desk environment that could deliver faster, more efficient IT services to help staff tackle the challenges of our expanding international business activities head on,” said Gary Devaney, IT service manager at United Biscuits. “Sunrise was streets ahead of the competition. It met all our requirements for simplicity and flexibility all within a cost-effective package.”
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