Steve Allen is global operations director with West Control Solutions and took FoodBev Media’s Claire Phoenix on a plant tour which revealed the company is now selling its MAXVU instrumentation to Europe, the US and to China.
Quick throughput and excellent customer service through on time delivery performance is a winning formula
“We win by reacting to customer orders very quickly and keeping a close eye on costs,” he said. The company carries just £7,000 stock at any one time – and works to systems such as Lean and Kanban. Staff comprise 17 nationalities and there are numerous bright visual aids to improve efficiency around the plant.
Recorded and produced by: Claire Phoenix and Darren Wood
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