Highlights include:
“The transformation of Starbucks business – including the success of our consumer-facing initiatives and the permanent changes to our cost structure – is delivering improvements in comparable store sales trends and is beginning to be reflected in our financial performance,” said Howard Schultz, chairman, president and CEO. “The entire Starbucks organisation is committed to continually improving our customer experience as the roadmap to renewed growth and increasing profitability. At the same time, we will continue to innovate and differentiate, two perennial hallmarks of the Starbucks brand.”
“Excellent execution throughout our organisation contributed significantly to our performance this quarter,” said Troy Alstead, executive vice president and CFO. “Our store partners have embraced the cost disciplines and efficiency initiatives that are enabling us to expand our operating margin. In doing this, they’ve also delivered increased service speed, measurably improved customer service, customer satisfaction and an overall enhanced Starbucks experience.”
Source: Starbucks
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