© Tetra Pak
Tetra Pak has launched a suite of new services for its customers, focusing on improving the ability to predict machine errors, accelerating response times, and giving the customer faster and more direct access to Tetra Pak’s expertise.
Powered by Microsoft technology, the breakthrough digital solutions will boost manufacturers’ efficiency, cut costs, ensure food safety, and ultimately drive their business forward, Tetra Pak said. It will showcase the technologies at Hannover Messe from today, in collaboration with Microsoft.
Tetra Pak president and CEO Dennis Jönsson said: “Digital technologies are revolutionising every industry, and it’s exciting to make the latest innovations work for our customers. We are pleased to be the first to launch digitalised services, offering customers reduced costs, enhanced efficiency, and peace of mind. This is just the beginning of what promises to be a very exciting journey for us and our customers.”
By Alex Clere at Hannover Messe
You can’t look anywhere at Hannover Messe without seeing phrases like ‘Industry 4.0’ or ‘Smart manufacturing’. Gathering data and performance analysis is the foundation on which the food factory of tomorrow will be built, and that could hardly be clearer here. This show has never been so pertinent and relevant to the food industry.
Tetra Pak’s vice-president of services, Johan Nilsson, told me that the new partnership with Microsoft – enabled by the Microsoft Azure cloud, which allows Tetra Pak to gather intelligent data about the performance of its clients’ machines – could save manufacturers hundreds of thousands of euros a year per production line, simply by making ‘predictive analysis’ easier. It’s complemented by the Hololens augmented reality (AR) headset, which allows Tetra Pak engineers to troubleshoot problems on-site with colleagues elsewhere.
Tetra Pak’s new service solutions for maintenance, issues monitoring and resolution centre around three main areas.
The first is a ‘connected workforce’. Empowered by wearable technology, local Tetra Pak service engineers at customer sites are now able to connect directly with global Tetra Pak specialists wherever they are, providing real-time expert support to customers.
The second is ‘advanced analytics’. Data from filling lines around the world is collected into a central database from where it can be accessed and analysed by a team of Tetra Pak’s global experts. The robust database means that advanced analysis can be used to predict issues and optimise machine performance.
The third is ‘connected solutions’. All equipment at the customer plant can be connected to the Microsoft Azure cloud system managed by Tetra Pak, enabling machines at different production stages such as processing, filling and distribution to communicate with each other and synchronise. This gives the customer an overview of the plant and offers performance optimisation opportunities for the whole production.
© FoodBev Media Ltd 2023