48% of consumers named Costa as their favourite coffee shop, a figure that has increased by almost 10% on last year’s result. The coffee shop chain also increased its popularity in the typically more competitive London region to 38%, an increase of 7% on its previous year’s figure.
The coffee shop was also considered the most ethical coffee shop brand in the UK.
Project Cafe13 UK highlights that the UK coffee shop market grew by 6.4% turnover, delivering sales growth of 9.3%. The coffee market segment continues to be one of the most successful in the UK economy and has established itself as a key element of UK society.
“We are delighted to have been named the Nation’s Favourite Coffee Shop for the fourth consecutive year,” said Jason Cotta, managing director Costa UK Retail, “and to have been awarded the title from an independent panel of coffee shop visitors makes the win all that more significant.
“We would like to thank our fantastic team of baristas in showing outstanding pride, passion and personality in what they do to help earn us the ‘Nation’s Favourite’ title, and we will continue to listen to customers, working hard to ensure that they will continue to choose Costa as their favourite coffee shop.”
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