Enterprise minister, Fergus Ewing, handed over the first wallet-sized ‘Shoppers Rights Card’ at a till point in a Spar store, backing a major drive to help customers become more familiar with their rights in-store.
Research shows that one in three shoppers do not feel well informed about their rights and more than a third feel it is difficult to get advice, the supermarket said.
Over 130,000 cards have been placed at till points in Spar, John Lewis and NISA stores across Scotland and in libraries, Citizens’ Advice bureaux and trading standards offices.
Ewing said: “It’s very important that consumers are well informed about their rights and information like this is especially important for vulnerable customers as it makes it clear what they can expect from retailers.
“This card is easy to carry around and people can have it to hand when they need to know what they’re entitled to in terms of refunds or what to do with faulty goods. It will also promote consumer confidence, a vital element of economic recovery.”
Director of the Scottish Retail Consortium, Ian Shearer, said: “This scheme should help consumers understand what their legal rights and obligations are. Many retailers already go well beyond what is expected of them by law, for example by offering extra flexibility on refunds and exchanges, but its important customers are well informed about what they’re actually entitled to.
“Anyone who has a problem with something they’ve bought should raise it with the shop directly. The majority of issues will be sorted out there and then. Reputable retailers value the relationship they have with their customers and want people to go away happy.”
Source: Spar
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