Costa Express, part of Whitbread PLC, offers the Costa brand and the opportunity to profit from the growing demand for high-quality coffee on-the-go to airports and railway stations, hospitals and universities, convenience stores, forecourts and serviced buildings.
According to Chris Clowes, supply chain manager, Costa Express, “The flexibility of ToolsGroup’s consultants during all this change was world class. The original model they developed needed to be adjusted several times during the implementation, but they didn’t blink – just got on with it. So far, this project has gone far better than we ever could have imagined.”
ToolsGroup’s SO99+ has also enabled Costa Express to review the amount of stock it sends to its partners.
“We’ve actually managed to both grow our revenue and reduce our inventory costs, so I’m very pleased,” said Clowes.
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