UPS’s logistics and distribution business unit and Jabil Aftermarket Services will provide optimised reverse logistics solutions for return and repair programs to high-tech original equipment manufacturers, service providers and enterprises on a global scale.
By combining UPS’s warehousing, transportation, returns management and trade compliance capabilities with Jabil’s reverse logistics planning, repair and call centre support, the UPS/Jabil collaboration provides a turn-key supply chain model that can drive efficiencies, reduce vendor complexity and enhance customer service, said a company statement.
“Jabil is excited to collaborate with UPS,” said Hartmut Liebel, CEO, Jabil Aftermarket Services. “By leveraging Jabil’s and UPS’s complementary aftermarket services and logistics expertise, customers now have access to a comprehensive suite of services from one source that meets all of their unique reverse logistics needs.”
The collaboration, supported by Jabil’s and UPS’s integrated systems and capabilities, provides flexible service models that accommodate customer return and repair demands that includes providing high-tech companies with access to strategically located repair and distribution facilities near their customer base.
Specifically, the joint UPS/Jabil reverse logistics portfolio includes: order fulfilment, next and same day transportation, returns processing, whole unit and component repair, assembly, procurement and vendor management, planning and inventory funding, call centre and tech support, trade compliance and the use of The UPS Store locations for product pick-up or drop-off.
“Our customers’ supply chains are becoming increasingly complex,” said Brad Mitchell, president of UPS global logistics and distribution. “They are looking for industry leading high-tech aftermarket solutions to build more flexibility and convenience into their returns process. The fact that UPS’s collaboration with Jabil already has resulted in success with several world-leading organisations, highlights the value this solution can offer.”
Source: UPS
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