Zetes Ireland will implement the upgrade to the new generation Zetes 3iV Crystal multi-modal voice technology system in the company’s central warehouse in Newcastle West, Ireland.
This will be Zetes’ first multi modal voice implementation in Ireland and will achieve the automation of the stock management processes whereby more than 60 warehouse operators will be ‘voice enabled’ and can be guided through routine stock put away, inventory management and order-picking procedures in real time.
The Zetes system is paperless and uses voice technology to guide operators through their routine operational processes. Currently over 75,000 users across Europe are supported with a voice solution from Zetes to improve warehouse picking and stock management processes.
The software works by linking directly into the Pallas Foods main Microsoft Dynamics Enterprise Resource Planning (ERP) system without the need for any additional software development. Voice only and voice assisted technology allows warehouse operators to switch between voice and keyboard.
This system combines with hand-held barcode scanners to increase efficiency and speed in stock management. Zetes’ technology can support intelligent inventory management and trigger a stock re-order when it reaches minimum levels.
Donald Riordan, information manager with Pallas Foods IT department, said: “Zetes’ system was technologically superior and not only offered us greater redundancy and resilience, but it was also hardware independent, giving us the freedom to use different devices in the future. Direct integration reduces the potential for data errors to occur because there is no database sitting between our ERP system and the voice terminals, data is exchanged in real time whenever an item of stock is moved.”
Source: Pallas Foods
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