Greener mobile working will be enhanced by deployment of the Motorola MC55 Enterprise Digital Assistant (EDA), with over 70 of the compact terminals deployed nationwide.
According to PHS Waterlogic, engineers in the field can now swiftly identify which of its drinking water dispensers are on a customer’s site and map their exact locations.
This may include water coolers, boiling water products, high-volume dispensers, water fountains or a mix of the range.
Supporting the process for servicing, says the drinking water supplier, the handheld terminals will make it quicker to update or order. On completion of the visit, the customer’s signature can be captured via the terminal and this removes the need for paper forms to validate orders or confirm servicing.
More than 100,000 pieces of paper will be saved each year thanks to the new handhelds.
“We are delighted with the advantages afforded by the new EDA terminals,” said David Matthews, MD of PHS Waterlogic. “There are many powerful functions that have allowed us to improve our service, making proactive enhancements, plus being responsive to the dynamic needs of our customers.”
Photography is another facility offered by the new terminal and PHS Waterlogic plans to use this to capture pictures on-site. For instance, it will help aid identification of replacement parts required during service. This, the company says, will improve replacement speed and accuracy of part order.
Stocking will also be managed via the new terminals so that each engineer’s van can be kept stocked to an optimum level.
Source: PHS Waterlogic
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