The awards help to showcase the innovation present within the retail sector and act as a mark of distinction for the ‘exceptional efforts being made every day to improve customers’ experiences’.
Angus Thirlwell, CEO and co-founder, Hotel Chocolat, said: “Being a speciality retailer means being totally obsessed by your subject. In our case, cocoa and chocolate. We have taken risks and given full reign to creativity, all the while focusing on the loyalty of our customers through our 100% Happiness Guarantee which is at the heart of everything we do.”
Hotel Chocolat is one of the world’s few chocolate makers to actually grow cocoa and remains a privately owned company with the original co-founders still very much involved.
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